Shipping Policy

1. Where we ship

We currently deliver across India only, covering all states and union territories. International shipping is not available at this time.

2. Processing time

Orders are processed within 1-3 business days of payment confirmation. Limited drops and pre-orders may take longer; the product page will mention that clearly when applicable.

Business days are Monday to Saturday, excluding national holidays.

3. Delivery time

Once shipped, your order typically reaches you in 7-10 business days via our logistics partner Shiprocket.

Remote areas, hilly regions, and the North-East may take an additional 2-5 business days.

4. Shipping cost

Shipping is free on every order across India. No minimum cart value and no hidden charges at checkout.

5. Order tracking

The moment your order ships, we email you the AWB (tracking number) along with a tracking link. You can also track your order from My Orders.

6. Failed delivery

• Our courier will attempt delivery up to three times before returning the package to us.
• If you are unavailable, please contact the courier directly using the AWB to reschedule.
• If the package is returned to us due to an incorrect address or refused delivery, we will contact you to arrange a re-ship. Re-shipping costs may apply.

7. Damaged, defective, or wrong items

If your order arrives damaged, defective, or you received the wrong item, email contact@madkings.in within 48 hours of delivery with:

• Your order ID.
• Clear photos of the issue and the shipping label.
• A short description of what is wrong.

We will review it on priority and confirm the next support steps after verification.

8. Order cancellation

You can cancel an order any time before it ships. Reach out via the contact form with your order ID and we will confirm the cancellation. Once an order has shipped, cancellation is no longer available.

9. Contact

Anything we have not covered? Email contact@madkings.in or use the merchandise contact form and we will sort it.